Privacy Policy

1. Introduction

Tel-Aqua (“we”, “us”, or “our”) sells digital pH meters and related accessories designed for shrimp and fish farmers. We are committed to protecting the privacy of every customer and visitor who uses our website at https://telaqua.in.

This Privacy Policy describes the personal information we collect, why we collect it, how we use and share it, and the choices available to you. By using our website or placing an order, you agree to the practices described in this policy.

2. Information We Collect

Depending on how you interact with Tel-Aqua, we may collect or process the following information:

• Name
• Phone number
• Email address
• Shipping address
• Billing address
• Order details (products ordered, quantity, amount, and order status)
• Payment information (processed securely through Razorpay; Tel-Aqua does not store complete card or UPI credentials)
• IP address
• Browser information
• Device information
• Cookies and similar technologies

We collect this information when you browse our site, create or update an order, contact support, register a product for warranty, or otherwise communicate with us.

3. How We Use Your Information

We use personal information only for legitimate business purposes, including:

• Processing and fulfilling orders
• Shipping products to the address you provide
• Providing customer support
• Warranty registration and related service
• Sending order confirmations, shipping updates, and other transactional notifications
• Payment verification and order reconciliation
• Improving our website, products, and customer experience
• Fraud prevention and security monitoring
• Marketing communications, only where you have given consent or as otherwise permitted by law

4. Payment Security

All online payments on Tel-Aqua are securely processed through Razorpay, a PCI-compliant payment gateway. When you pay, your payment details are transmitted directly to Razorpay over encrypted connections.

Tel-Aqua never stores:

• Full card numbers
• CVV / CVC codes
• UPI PINs
• Bank passwords or login credentials

We may retain limited payment metadata (such as payment status, transaction ID, and last four digits where provided by the gateway) solely for order records and dispute handling.

5. Shipping

To deliver your order, we share necessary shipping information—such as your name, phone number, and delivery address—only with authorized logistics partners. We do not sell or rent this information to unrelated third parties.

Our delivery partners are expected to use your information solely for fulfilling and tracking shipments and to protect it in accordance with applicable law.

6. Cookies

Our website may use cookies and similar technologies to support a smooth shopping experience. Cookies may be used for:

• Analytics and understanding how visitors use the site
• Performance and loading improvements
• Remembering language and other preferences
• Maintaining cart and checkout state for a better shopping experience

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality, such as remembering preferences or completing checkout.

7. Data Protection

Tel-Aqua uses industry-standard technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure hosting practices, access controls, and encrypted payment processing via Razorpay.

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong unique passwords where accounts apply and to contact us immediately if you suspect unauthorized use of your information.

8. Customer Rights

Subject to applicable law, you may request:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of personal information where we are not required to retain it
• Assistance with account-related or order-related privacy queries

To submit a request, contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling certain requests.

9. Third-Party Services

We work with trusted third-party services to operate our website and fulfill orders. These may include:

• Razorpay — for secure payment processing
• Authorized delivery partners — for shipping and logistics
• Google Maps — for location or address-related features where used
• Google Analytics — for website analytics, where enabled

Each third-party service processes data under its own privacy policy and terms. We encourage you to review those policies to understand how they handle information shared for their services.

10. Children's Privacy

Our website and products are intended for adults and businesses. Tel-Aqua does not knowingly collect personal information from children under 18 years of age. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

11. Changes to This Privacy Policy

Tel-Aqua may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after an update constitutes acceptance of the revised policy, to the extent permitted by law.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Bliv Media: